Support
Find help with common issues or get in touch with our team.
Generation Issues
Having trouble with AI image or video generation? Here are some common issues and solutions.
Generation failed or stuck
If your generation fails or gets stuck, try refreshing the page and generating again. Our AI providers occasionally experience high traffic.
Unexpected results
Try being more specific in your prompt. Include details about style, lighting, colors, and composition. Check out our tips for writing effective prompts.
Content policy rejection
Our AI models have safety filters that prevent certain types of content. If your prompt was rejected, try rephrasing it to avoid potentially problematic keywords.
Generation taking too long
Video generation typically takes 1-3 minutes, while image generation takes 10-30 seconds. Complex prompts and higher quality settings may take longer.
Billing & Payments
Need help with payments, subscriptions, or credits? Find answers to common billing questions.
Payment failed
Double-check your card details and ensure your bank hasn't blocked the transaction. Try a different payment method if issues persist.
Credits not received
Credits are usually added instantly after payment. If you don't see them, try refreshing the page or logging out and back in.
Subscription issues
Manage your subscription from your account settings. You can update payment methods, cancel, or change plans at any time.
Refund requests
For refund requests, please contact us within 7 days of purchase. We review refunds on a case-by-case basis.
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Contact Us & Feedback
Can't find what you're looking for? We'd love to hear from you. Send us your questions, feedback, or feature requests.
We typically respond within 24-48 hours.